Zyzven Naturals

Shipping & Returns: Retail vs Business in a Box

Effective 23 September 2026

1. Which policy applies to your order?

Ordinary retail orders from ZyzvenNaturals.com and Business in a Box reseller orders are shipped and handled differently. Retail shipping rates, free-shipping thresholds, delivery times and return terms do not apply to Business in a Box orders.

2. Business in a Box shipping

We ship Business in a Box directly to the USA, UK, European Union and Canada. The box shipping charge and the full amount payable are shown at checkout before you pay. We will not add an unapproved shipping charge after you purchase.

USA

Packed and dispatched from our US warehouse by UPS. Estimated delivery is 3–5 business days after dispatch. No additional customs duties for delivery within the USA.

United Kingdom

Packed and dispatched from our UK warehouse by Royal Mail or UPS. Estimated delivery is 2–3 business days after dispatch. No additional customs duties for delivery within the UK.

European Union

Dispatched from our Swedish warehouse. Estimated delivery is 3–5 business days after dispatch. No additional customs duties for delivery from Sweden to another EU country.

Canada

Most box products are dispatched by our Canadian distributor, TK Zyzven Naturals Inc. If a product must come from our UK warehouse, we will contact you before it ships to explain whether to expect separate parcels, the delivery estimate and any possible import, clearance or extra shipping charge. We will not send a UK shipment or add an extra charge without your agreement.

All other destinations

We do not ship the box directly outside the USA, UK, European Union and Canada. You may arrange a shipping forwarder with an eligible delivery address in one of those regions. You choose and pay the forwarder, arrange onward delivery and are responsible for your destination's import requirements. Please tell us when an address belongs to a forwarder.

3. Customs, duties and delivery times

Delivery estimates are business days after dispatch, not guaranteed arrival dates. Carrier delays, remote locations and customs processing can affect delivery. We send tracking information when your box dispatches.

For boxes sent on by a shipping forwarder, import duties, local taxes and clearance fees at your final destination are your responsibility.

4. Business in a Box returns and delivery issues

We do not buy back unsold stock or provide a general return because a reseller has been unable to sell products.

Please inspect your box when it arrives. If anything is faulty, damaged, missing or different from your confirmed order, email sales@zyzvennaturals.com as soon as reasonably possible with your order number and, where available, photographs. Reporting within seven days of delivery helps us investigate quickly; it does not remove rights that cannot lawfully be excluded. We will address faulty, damaged, missing or incorrectly supplied goods in accordance with applicable law.

If a product becomes unavailable before dispatch, we will contact you and ask you to agree to any proposed substitution.

Your applicable legal rights remain unaffected. Full details are in the Reseller Terms.